REFUNDS & RETURNS
Refund & Return Policy
At Leo Peptide Lab, we understand that confidence in your purchase is important. Because our products are intended for laboratory research and require careful handling, our return and refund policy is designed to balance product integrity with fair customer support.
Our Commitment
We carefully inspect every order before shipment. If something isn't right, we encourage you to contact us as soon as possible so we can review the situation and work toward a fair resolution.
Returns
Due to the nature of research products, we generally cannot accept returns once products have been shipped and delivered. This policy helps maintain product quality, safety, and integrity for all customers.
Refund Requests
Refund requests are reviewed on a case-by-case basis. If your order arrives damaged, incorrect, or there is an issue related to fulfillment, please contact us promptly with your order details and supporting information.
Situations We May Review
If you receive a product different from what was ordered.
If your package arrives visibly damaged during transit.
If there is an issue related to order processing or fulfillment.
Situations That May Not Qualify
• Requests made long after delivery without a reasonable explanation.
• Orders affected by incorrect shipping information provided by the customer.
• Delays caused by customs clearance, local regulations, or shipping carriers that are outside our control.
Reporting an Issue
If you experience a problem with your order, we recommend contacting us as soon as reasonably possible after receiving your shipment. Including your order number, photographs (where applicable), and a description of the issue will help us review your request more efficiently.
Need Assistance?
If you have questions about this Refund Policy or need assistance with an order, we're here to help. Our team will review your inquiry and respond as promptly as possible.
✉ contact@leopeptidelab.com